Study Title : Performance Audit of Women Police stations

Client : Bureau of police Research & Development, New Delhi

Nature of Study: Parliamentary Committee on empowerment of women, in its 21st Report recommended that the Bureau of Police Research & Development should conduct an expeditious performance audit of Women Police Stations through a professional agency and thereafter a conscious decision would be taken by the Government regarding all Women Police Stations. In accordance with the above, Bureau of Police Research & Development has hired the services of Invision Communications and Research Private Limited to conduct a performance audit of two Women Police Stations (one in Urban and one in Rural area) in 13 States/UTs covering Delhi, Haryana, Punjab, Uttar Pradesh, Madhya Pradesh, Rajasthan, Bihar, Gujarat, Tamil Nadu, Kerala, West Bengal, Assam and Meghalaya.

The study is proposed to cover 8800 citizens interacting with 22 police stations across 13 states of India.



Study Title : Identification of Socio-economic parameters for assessing the gap between Scheduled Castes and rest of the population as well as their monitoring over time to ensure reduction in gaps

Client : Ministry of Social Justice & Empowerment

Nature of Study: The study aimed to identify the gap the identification of indicators was undertaken under the broad areas namely standard of living, knowledge attainment and long and healthy life. Under the head standard of living the indicators covered were housing, basic amenities, possession of assets, poverty, etc. similarly under the head knowledge attainment the indicators covered were effective literacy rate, enrolment rate, drop-out rate, etc. on long and healthy life the indicators included expectation of life, total fertility rate, neo-natal, infant and child mortality, anti-natal care and delivery practices, immunisation of children, malnutrition, anaemia, etc. for each of these indicators gap in the attainment levels between scheduled caste and general population was estimated at two time points i.e. latest year and earlier period five to ten years hence. The trend in the gap was analysed to examine whether there is any reduction in the gap over time. The states having relatively higher level of gaps have been listed for focused targeting in future. The report sums up with recommendations for improving the attainment levels for scheduled caste.

The work involved extensive pan India secondary review of critical indicators under long and healthy life the indicators included expectation of life, total fertility rate, neo-natal, infant and child mortality, anti-natal care and delivery practices, immunisation of children, malnutrition, anaemia


Study Title : Impact Assessment and Study of Implementation of e-SLA Project of GNCTD

Client : Department of Information Technology, GNCTD

Nature of Study: Under the Delhi (Right of Citizen to Time Bound Delivery of Services) Act, 2011, various government departments have been delivering various services within a given time period. During early 2014, 116 services spread over 24 departments were being covered under the Act. To facilitate this time bound service delivery under the Act, an electronic Service Level Agreement (e-SLA) has been developed by the National Informatics Centre (NIC) in consultation with the Department of Information Technology, GNCTD. Invision has undertaken a study on evaluation of e-SLA of GNCTD. The study covered an exhaustive secondary analysis of data relating to about 80 lakh citizens who availed services.

The study also included survey of over 6000 citizens about satisfaction level on the services received. Additionally about 80 frontline functionaries from field offices of participating departments were interviewed to elicit their feedback on their skill enhancement, availability of infrastructure and support / guidance received from superiors in discharging the services. A qualitative survey on the functioning of the departments was also undertaken. Importantly, study evaluated the e-SLA system of GNCTD vis-à-vis the features available in the similar systems of different states.



Study Title :Customer Satisfaction Survey for J&K Bank LTD

Client : Jammu & Kashmir Bank

Nature of Study: The Jammu and Kashmir Bank the lead bank in the state of J&K was facing the challenges of increased competition. In view of this J&K Bank commissioned a study to Invision Communication and Research Pvt Ltd to assess their customer satisfaction levels to reorient its services in line with the ground realities. The study also involved undertaking SWOT Analysis of J&K Bank vis-à-vis its competitors. Based on the analysis and findings of the study recommendations have been made which have been adopted by the J&K Bank to improve and reorient their services.

The work involved survey of over 2700 customers spread over 86 branches of the bank spanning across 19 districts of the state.


Study Title :Barrier Study on Small Hydro Project in India

Client : Indian Renewable Energy Development Agency (IREDA), New Delhi

Nature of Study: The study was a part of MNRE’s special initiative & thrust on Investment Promotion. A pan Indian study given to us by IREDA covered majority of states having potential for Small Hydro Power will highlight the various risks & uncertainties and recommend measures to address the show-stoppers, wherever necessary. The study helped domestic and foreign private sector investors, multilateral agencies and lending institutions make informed decisions regarding investment in the sector. It will also help policy-makers introduce suitable changes in the policy and administrative environment to attract investment.

The work involved pan india survey of the key players/ stakeholders on the challenges and barriers faced while setting up small hydro projects.


Study Title :Re-structured Accelerated Power Development & Reform Programme (RAPDRP)

Client : Navayuga InfoTech Ltd., Hyderabad

Nature of Study: During the 11th Five Tear Plan, GOI continued RAPDRP (Restructured APDRP) aiming at reducing Aggregate Technical and Commercial (AT&C) losses in urban areas. To demonstrate performance improvement under the scheme the project required collection of accurate data and measurement of loss reduction performance. Invision jointly with Navayuga has conducted Asset Mapping and Consumer Indexing, and integration of consumer data with the electrical utilities on GIS platform for Uttarakhand Power Corporation Limited (UPCL).

The work involved use of handheld devices and door to door survey for 33000 consumers.


Study Title :Delhi State Spatial Data Infrastructure Project (DSSDI)

Client : Navayuga InfoTech Ltd., HyderabadNavayuga InfoTech Ltd., Hyderabad

Nature of Study: Government of Delhi wanted to create an integrated geospatial information system for the project “Delhi State Spatial Data Infrastructure (DSSDI). The national Capital Territory comprises of nine districts. Under this project over 50 lakh dwelling units spread over 1500 Sq.Km. were to be mapped along with related information about properties. Invision jointly with Navayuga conducted this study which entailed collection of data of all buildings like residential units, schools, hospitals and public utility structures like markets etc for creating 3-D Geographical Information System (GIS) in the national capital. The study was first of its kind for generating valuable information on property tax assessment, planning for amenities as well as for safety and security of citizens, execution and management of development activities of Delhi Government and other local bodies of Delhi.

The work involved use of handheld devices and door to door survey in 25 lakh households.


Study Title :Evaluation of the Training Programs Conducted by various consultants under Energy Efficiency Capacity Building Initiative – A World Bank Project

Client : Indian Renewable Energy Development Agency (IREDA), New Delhi

Nature of Study: Evaluation study with the objective to analyze the impact of the training programmes on various constituents under the Energy Efficiency Capacity Building Initiative. Different modules of training programmes were organized for different key players such as industries / end users, policy makers, financers, consultants, equipment suppliers etc. to disseminate information on energy efficiency opportunities, policy framework, technological innovations.

The work involved pan india survey of the above key players on their awareness of energy efficiency and understanding of training programmes